Team Coordinator

Responsabilities

This position will operate in Koper within the Global Business Service Organization reporting to the Site Manager. He will be in charge for the P&L at team level assuring the respect of the SLAs and the customer satisfaction.

The candidate will be responsible for:

 Set up and organizing the team with a clear responsibility on P&L;

 Defining the SLAs with the internal customers and manage the team flexibility during peaks & volumes depressions;

 Analyzing the performance of the business to keep it consistent with performance indicators (KPIs) and expected results, in synergy with other team leaders;

 Managing the relationship with customers, suppliers, colleagues of the operating units and colleagues;

 Assuring the right training of the team and all the related documentation to manage the service;

 Contributes to the success of any audit performed by customers on the operational structure.

Skills:



Analytic skills and data quality;

 Leadership skills & team working and interfunctional co-working;

 Activity organization and priority management;

 Orientation to target achievement;

 Good relational and listening skills & orientation towards the client;

 Flexibility and stress management;

 Previous experience in operations management and experience in managing teams;

 Good knowledge of MS Office, in particular Word, Excel, PowerPoint;

 Availability to travel;

 It is mandatory to have a high level in Italian and a good knowledge of English language.