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LENDER SUPPORT MANAGER

Location: 

Dublin, IE

Lender Support Manager 

 

About us

CRIF is a global company specialising in credit bureau, business information, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating in over four continents (Europe, America, Africa and Asia).

CRIF offers banks, financial institutions, businesses, insurance and utility companies qualified support in every phase of the customer relationship: from the planning of development strategies to acquisition, through to portfolio management and credit collection.

Job Description

This person will manage the Lender Support Team. This role is suited to someone with experience in customer/business support who is interested in joining a fast paced global fintech company.

The role will include but is not limited to:

  • Manage, coordinate and support the Lender Support team in the processing of Lender requests as per agreed deadlines.
  • Act as client relationship manager for top 5 retail banks in Ireland, taking prompt ownership of issues raised and ensuring a satisfactory conclusion.
  • Develop metrics to record, measure and monitor the different types of support requests via available support channels and report to senior management on a monthly basis.
  • Formulate strategies to target knowledge gaps among Lenders and implement effective actions to reduce repeated issues being raised.
  • Interact and coordinate activities with offshore CRIF operations and global technical support teams to ensure that the service provided to customers is in accordance with the defined SLA.
  • Monitor the request system to ensure all queries are dealt with in a reasonable timeframe and if necessary, escalate to senior management. 
  • Analyse support requests and interact with various internal IT support functions to troubleshoot and resolve complex problems as they happen.
  • Operate in a cross functional capacity, providing support to the Customer Support team if required.

 

Skills/Experience:

Applicants for this position must have a background in Business/Finance or other related discipline, and have:

 

  • A university degree in Business/Finance or other related discipline; or equivalent professional training and experience.
  • Experience managing a team in a fast paced environment.
  • Excellent communication skills, both written and verbal
  • High level of flexibility, commitment and enthusiasm 
  • Relevant financial services experience
  • Strong analytical and problem-solving skills 
  • Be proficient in Microsoft office’s suite of products, in particular Word and Excel
  • Flexibility to adapt as the role may require

 

What we offer?

  • An ambitious and supportive work environment in an exciting fin-tech company
  • Full-time permanent position in Dublin
  • Competitive salary package

 

If you are interested in the above role, we would like to hear from you!

Apply now »