Content & Community Lead

CRIF PTE LTD OPEN POSITION: CONTENT & COMMUNITY LEAD JOB DESCRIPTION

Content & Community Lead

• Full-time; Hybrid
• Location: Singapore
• Reporting Line: Regional Head of Marketing, Asia

COMPANY DESCRIPTION

About CRIF

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth.

Headquartered in Itay with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

For more information, visit www.crifasia.com.

JOB DESCRIPTION

About the Role

We are seeking a dynamic content & community manager to join our team at CRIF in Asia.

As a content & community manager, your role will be critical in building and maintaining a vibrant community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audiences. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.

If you excel in engaging with audiences, creating meaningful interactions and fostering a positive online environment, we invite you to apply for the role.

Objectives of the Role

• Developing and implementing community engagement strategies that align with the company’s goals and objectives.
• Managing and growing our community presence across various platforms, including social media, forums and our company website.
• Fostering a positive and inclusive community environment, encouraging active participation and interaction.
• Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
• Collaborating with internal teams, including sales, marketing, operations, customer support and product development, to ensure consistent messaging and support for community initiatives.
• Analysing community metrics and trends to identify opportunities for improvement and growth.
• Organising and hosting virtual events, webinars and community meetups to engage and connect with our audience.

Your Tasks

• Create, curate and manage content (including posts, videos, webinars, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.
• Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
• Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
• Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
• Gather and analyse feedback from the community to inform sales, marketing, operations, customer support, and product development teams.
• Track and report on community engagement metrics, including member growth, activity levels and sentiment.
• Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.   

Required Skills and Qualifications

• Bachelor’s degree in Communications, Marketing, Public Relations or a related field.
• Demonstrable portfolio as a Community Manager/Lead or in a similar role, with 2-5 years in community management or social media management.
• Strong understanding of community platforms, social media tools and analytics.
• Familiarity with content management systems and customer relationship management (CRM) tools.
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
• Familiarity with graphic design and video editing tools.
• Experience in organising and managing online and physical events.
• Skilled in conflict resolution, problem-solving and project management.
• High level of empathy, patience and professionalism in handling community interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to travel when required.

Work location: Singapore

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