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Qa Advisor


Bologna, IT

IT Process Analyst/Engineer



Is the leader of several services provided by the area, whose purpose is to improve the quality of deliverables to support company business needs.



To be responsible for the service of providing consultancy and facilitation for IT processes implementation.

To lead the service of coaching agile teams in implementing the methodology for the first time.

To be responsible for the service of auditing processes implementation both for Application Management Processes and for Service & Infrastructure Management Processes.

To be responsible for the service of assessing the quality of code and is involved in supporting the organization in improving it.

To be responsible for the service of defining, publishing, monitoring and controlling IT Metrics.



•       Ensures service deliverables are on target with goals or adapts to changes based on organizational goals or direction.

•       Reviews analytical data that measures gaps in service level; determines corrective actions and tactics for improvement and implements preventive measures.

•       Acts as a resource to the business partners, providing proactive and creative problem resolution and manages service delivery against negotiated goals.

•       Analyses feedback from customers regularly to identify their needs, clarify expectations, understand their definitions of quality and influence their quality improvement process.

•       Is responsible for granting the implementation of Quality Assurance organizational standards, processes, tools, metrics and methodologies

•       Collaborates with Process Engineering Team in defining QA company standards, processes, tools and methodologies.

•       Is responsible for granting the application of company security policies and guidelines, as well as the utilization of the most appropriate methodologies, tools and infrastructures.

•       Conveys and insures the understanding of quality strategies and vision to team members.

•       Collaborates in promoting an environment where staff learns to be self-sufficient, competent and challenged.

•       May coordinate functionally small teams on project basis.

•       Defines, together with peers and senior management the QA Analysts training path organizing on-the-job trainings, seminars and by establishing an environment where continuous improvement is a must.

•       Keeps him/herself constantly up-to-date thanks to constant self-training and ability to search for information and share knowledge with colleagues. Thanks to this, she/he enhances quality innovation.

•       Provides on-the-job training and advice on tasks for assigned team

•       Acts as a trainer in internal training courses.

•       This position is typically operating under general direction with regular decision making.



Must have:

•       Bachelor’s degree in computer science or information systems, mathematics, physics or related discipline, or an equivalent education, or demonstrated experience on the subject

•       B2 English Level (intermediate) according to Common European Framework of Reference for Languages.

•       ITIL Foundation

  • Certified Scrum Master and/or Certified Product Owner
  • Nice to have: Certified Enterprise Coach

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