IT Process Quality Analyst

IT Process Quality Analyst

CRIF is a global company specializing in credit bureau and business information, outsourcing and processing services, and credit solutions, and all digital solutions for business development and open banking. Over 5500 people in the world have chosen to work with us to create value and grow together.

Be one of our sensational talent!

Activities

• Ensures service deliverables are on target with goals or adapts to changes based on organizational goals or direction.

• Reviews analytical data that measures gaps in service level; determines corrective actions and tactics for improvement and implements preventive measures.

• Acts as a resource to the business partners, providing proactive and creative problem resolution and manages service delivery against negotiated goals.

• Analyses feedback from customers regularly to identify their needs, clarify expectations, understand their definitions of quality and influence their quality improvement process.

• Is responsible for granting the implementation of Quality Assurance organizational standards, processes, tools, metrics and methodologies

• Collaborates with Process Engineering Team in defining QA company standards, processes, tools and methodologies.

• Is responsible for granting the application of company security policies and guidelines, as well as the utilization of the most appropriate methodologies, tools and infrastructures.

• Conveys and insures the understanding of quality strategies and vision to team members.

• Collaborates in promoting an environment where staff learns to be self-sufficient, competent and challenged.

• Defines, together with peers and senior management the QA Analysts training path organizing on-the-job trainings, seminars and by establishing an environment where continuous improvement is a must.

• Keeps him/herself constantly up-to-date thanks to constant self-training and ability to search for information and share knowledge with colleagues. Thanks to this, she/he enhances quality innovation.

• Provides on-the-job training and advice on tasks for assigned team

• Acts as a trainer in internal training courses.

• This position is typically operating under general direction with regular decision making.

Must have:

• Bachelor’s degree in computer science or information systems, mathematics, physics or related discipline, or an equivalent education, or demonstrated experience on the subject

• B2 English Level (intermediate) according to Common European Framework of Reference for Languages.

• ITIL Foundation;

LOCATION: Bologna or Full Remote.

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