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Business Analyst


Kuala Lumpur, MY

Designation: Business Analyst Lead


Vertical: Global Delivery


The position will be a part of Company’s S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in Kuala Lumpur for clients based out of APAC & Middle East with opportunities to work in European markets.


Eligibility: Bachelor’s degree. MBA/PGDM with an exposure to banking/Fintech/BFSI domain is preferred. 4-6 years of relevant experience, overall can be up to 8 years


Key Responsibilities:


  • The Business Analyst Lead will be involved in internal and external projects with the responsibility to define and document the business processes, decision strategies and configure them in the Company’s solutions
  • Responsible for project execution, lead specific parts in the project
  • Responsible for the coordination and skills development plan for a small Team of Business Analysts with diversified seniority
  • In-depth understanding and learning about the products and solutions that company offers
  • Understanding the client pain points and provide recommendations on how CRIF solutions can address them, also leveraging global best practice and CRIF expertise  on the credit processes arena (digital/physical)
  • Drive the client during the collection and discussion on the business requirements, both for decision strategies and business processes, documenting them within company’s standard procedures and templates
  • Follow the implementation of the business requirements defined, configuring the Company software platforms or providing the needed documentation to the software developers and assisting them during the project
  • Responsible for managing day-to-day project expectation and client work stream
  • Responsible for participating in complete project life cycle execution
  • Lookout for ways to improve product, services, best practices and deliver better value to the customer
  • Preparation and delivery of change requirements and training to change audiences
  • Assist in presales activities, new product design, performing product/service demonstration.





Required Skills:




  • Deep knowledge of credit processes (most common credit products, steps end to end, roles involved in the process, decision making criteria, data sources) across the client lifecycle: i) Loans origination, ii) Customer management (non-delinquent customers), iii) Early Collection (before charge-off), iv) Late Collection (after charge-off)
  • Excellent documentation, communication, and presentations skills, with strong attention to details
  • Proven business analysis skills and strong understanding of system architecture with experience in BFSI domain solution
  • Sound understanding of Fintech Operations and emerging trends
  • Product, solutions and technology inclination and experience towards technology
  • Highlight/identify gaps in existing functionality and review requirements with stakeholders
  • Knowledge of business process management principles and main techniques/approaches




  • Knowledge of XML and IT technology will be critical to perform the analysis.
  • High level of computer literacy with specific knowledge of Spreadsheets and MS-Office- PowerPoint in particular
  • Strong skills for creating Use cases, User stories, Flowcharts and documentation
  • Experience in project management tools JIRA, Confluence, Agile etc.


Other essential skills:


  • Problem solving is at the core of our solution. This is a must have.
  • Pro-activeness and self-driven approach is appreciated
  • Ability to build collaborative and inclusive relationships within and outside of the firm
  • Fluent knowledge of English language. Knowledge of other Asian languages could be a plus
  • Take accountability for work; produce high quality output without needing constant supervision
  • Communicate clearly and effectively both orally and in writing with persons having diverse backgrounds of knowledge and experience; teach complex concepts and explain technical material to non-technical personnel;

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