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Customer Care Team Leader

Location: 

Krakow, PL

CRIF is an international company specializing in credit bureau and business information, outsourcing and processing services, and credit solutions. As a result of inventing new business lines as well as continuous support and expansion of existing services, CRIF is extending several development teams. The teams are located in Krakow and will cooperate with other development teams in Italy and Switzerland as well as several business stakeholders across Europe.
We are looking for a Customer Care Team Leader to our office in Krakow. The successful candidate will be responsible for maximizing our team potential, crafting plans and reporting to the upper management.

 

Responsibility and daily duties:

  • Providing high-quality support to our local and international customers.
  • Leading, managing and developing Customer Care Team.
  • Managing and monitoring team workload and tasks prioritization on day-to-day basis.
  • Reviewing and resolving escalations.
  • Facilitating communication both with internal stakeholders and other departments.
  • Proposing and supporting improvements of processes.
  • Implementing processes and best practices.
  • Cooperating with other local and international teams and managers.
  • Managing guides, instructions and procedures.

 

Requirements:

  • 4- 5years of business experience in customer care service, with 2-4 years in managerial role (leading a team).
  • Strong understanding of Customer Care Services, best practices and how it can support the business.
  • Strong people management experience.
  • Ability to organize and manage personal and team workload to meet targets and deadlines.
  • Ability to analyze data, solve problems and make decisions confidently.
  • Ability to manage and implement changes to policies, processes and procedures.
  • Excellent communication skills, both written and verbal.
  • Very good English (C1).
  • Awareness of personal data protection issues.
  • Positive but realistic attitude on a daily basis.
  • Proficiency in MS Office applications (Excel, Word, PowerPoint, Visio, MS Project).

 

Our Offer:

  • Stable employment in an international environment.
  • Personal influence on the projects.
  • Opportunity to hold the real responsibility for team development and customer satisfaction growth.
  • Extensive social package (MultisportPlus, private medical care, life insurance)
  • Subsidized meals.
  • Language classes on different levels (English and German).

Apply now »