Loading...
 
Share this Job
Apply now »

Client Technical Specialist

Location: 

BOLOGNA, IT

TECHNICAL CLIENT SUPPORT SPECIALIST

 

The position will operate in the in the Global Technical Support Area in CRIF Spa.

The main responsibilities of this role will be:

 

•   Crif products installations and configurations at client environment or from remote tools.

•   Training of client system administrators for allowing them to properly administer the Crif products.

•   Will be in charge of the technical maintenance of the Crif products installed and will cooperate in close contact with the internal development teams and delivery teams. The main tasks will be:

 

o   Receive issues via phone, email and web submission

o   Use remote tools to troubleshoot and identify issues

o   Document issues and their resolution in the incident management system

o   Investigate and reproduce existing issues

o   Work with members of the development/QA teams to identify & resolve issues

o   Keep clients apprised of the resolution and/or status of pending issues

•   Will grant the respect of the SLA agreed cooperating with the development teams and will be responsible for providing the client/functional units with all the reporting tools necessary to monitor the operational levels.  

•   Through proper training, will acquire the necessary functional knowledge in order to sort all issues which can be resolved or addressed using the official documentation provided by the Business Unit (Manuals and FAQ’s).

A brief experience in a similar environment is welcome.

The ideal candidate will have had academic exposure or basic working experience in the following technical areas:  

•   Microsoft operating systems, Unix/Linux  

•   Oracle database with familiarity with SQL  

•   XML

The ideal candidate will be highly motivated, target-oriented, will be able to work in a team and to have analytical approach and will possess the following characteristics:

  • Strong relational and negotiation skills
  • Fluent knowledge of the English language
  • Flexibility
  • Team working abilities

 

Work location Napoli or Bologna

 

Apply now »